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Customer Support during COVID-19

Working From Home Setup

We wish you well during these challenging times and remain committed to providing the best customer support possible. Here’s how:

  • Our ISO-certified manufacturing, assembly and shipping operations are fully operational, with all necessary precautions being observed and employee safety paramount.

  • Our supply chains are strong and resilient, and shipment schedules are intact.

  • Although our sales and technical support staff are working remotely, we are still connected and collaborating with customers via live chat, telephone, email and our website. Contact us.

  • The Ocean Lab Services team is available for feasibility testing and other services. This may be an opportune time to get started on that project you’ve been putting off, or at least investigate what’s possible. Your first step: Complete a Feasibility Inquiry Form so we can best evaluate your request.

  • Peruse our product line from the comfort of your browser. Our e-commerce platform is extensive – you can select from hundreds of spectrometers and accessories -- and is simple to use. Ready to shop? Create an account.

  • We’ve expanded our content offerings to include a new blog, plus webinars and the “Insight Bites” video series, and our monthly e-newsletter recently marked its 100th edition.

It’s become a cliché, but we are in this together.

So, despite some obstacles, Ocean Insight continues to support the global science and technology community. We are grateful for the opportunity to work with customers who are on the front lines of the fight against COVID-19 and for everyone using spectral tools to make the world a healthier, safer, cleaner place.

Tracey Jones Graphic designer

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