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Every day, I work with customers doing remarkable things with spectroscopy. To know that my assistance gets them closer to their goals is very satisfying.
In my role in technical support, I’m often the first person from Ocean Insight the customer interacts with if they have issues. My colleagues and I take that responsibility very seriously. We appreciate that customers may be in the field or at a critical juncture in their research, and want to be confident that their equipment is delivering reliable results.
At the heart of it, customer service is about building relationships and putting yourself in the customer’s shoes. We want the customer to have such a good experience with us that they’d recommend Ocean Insight to a friend or colleague.
Using ASK (Applied Spectral Knowledge) we want to enable YOU to do things, make measurements that seemed initially impossible.
Episode 1: Guiding Customers through Spectral Challenges – with Lab Services Manager, Dr. Yvette Mattley, and support engineers Nigel DeJesus and Norm Hoffer