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Terms & Conditions

Europe, Middle East and Africa

  • All sales are based on euro (EUR) currency unless stated otherwise.
  • All prices are subject to change without notice.
  • Ocean Insight reserves the right to alter or terminate these Terms & Conditions.
  • Payment terms are Net 30 days from the date of invoice.
  • We accept Visa, MasterCard and American Express credit cards.
  • Shipping terms are Ex Works* (EXW), Ostfildern, Germany.

Americas, Asia and Australia

  • All sales are based on U.S. dollars unless stated otherwise.
  • All prices are subject to change without notice.
  • Ocean Insight reserves the right to alter or terminate these Terms & Conditions.
  • Payment terms are Net 30 days from the date of invoice.
  • We accept Visa, MasterCard and American Express credit cards.
  • Shipping terms are Ex Works* (EXW), Winter Park, FL USA.

* Definition of “Ex Works” as stated by International Chamber of Commerce (ICC): “Ex Works” means that the seller delivers when it places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e., works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle, nor does it need to clear the goods for export, where such clearance is applicable.

SALES DELIVERED or SOURCED to WASHINGTON STATE, USA: 
Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

ORDER CHANGES, CANCELLATIONS and RETURN POLICIES

  • The buyer may return all standard Ocean Insightmanufactured items up to 30 days from date of shipment for a refund or credit and will incur a 25% restocking fee.
  • In case of light sourcesreturns the customer will incur the charge of bulb replacement in addition to the 25% restocking fee.
  • Any custom configuredproducts or resold items may be returned up to 30 days from date of shipment for a refund or credit and will incur a 50% restocking fee.
  • Do not return any item(s) without prior authorization from an Ocean Insight Customer Service Representative.
  • Please check your order for accuracy. Changes requested after 24 hours may incur build change fees.
  • All software sales are final.